Leadership Competencies

August 30, 2023

ENCORE: ARE YOU REALLY LISTENING? A Guide to Tuning In and Asking the Right Questions

July 27, 2023

Why Leaders Should Work on Their Relationship Building Skills

Relationship building matters, but it isn't what drives performance rankings most. Data on 12,299 individuals found seven capabilities, led by setting stretch goals and

July 5, 2023

Episode 114: 7 Ways to Make Employees Feel Respected

Details There is one behavior that underlies all good leadership: treating everyone with respect. It’s the fundamental foundation of any relationship, and yet many

July 3, 2023

7 Ways to Make Employees Feel Respected, According to Research

Only 4% of employees in our 2022 data felt disrespected, but that is roughly one in 25 colleagues. Seven everyday leader behaviors, from valuing

June 27, 2023

Episode 113: Entering the Coachability Learning Zone

Details How hard is it to be coached? You show up, listen, and then great things happen, right? Well, according to Michael Bungay Stainer,

June 20, 2023

Episode 112: Why Coachability is the Leadership Superpower

Details Kevin Wilde, author of Coachability: The Leadership Superpower, joins us to discuss the research on coachability. During his time as CLO at Fortune

June 7, 2023

People Who Think They’re Great Coaches Often Aren’t

Many leaders who think they are good coaches aren't. Among 3,761 leaders, the 24% who overrated their coaching skills scored at just the 32nd

May 2, 2023

Transforming Leadership Development: Are We Missing The Main Thing?

Leaders don't improve just by putting in time; data on 65,268 leaders shows effectiveness declines with age. The main thing in leadership development is

April 27, 2023

The 3 Elements of Leadership Trust

Trust rests on three elements: positive relationships, good judgment and expertise, and consistency. Data from 87,000 leaders shows that scoring at or above the

April 20, 2023

Is It Possible to Restore a Leader’s Integrity and Honesty?

Being seen as dishonest can feel like a pit with no way out, yet 21% of leaders with an integrity flaw made substantial gains.

April 19, 2023

Episode 108: How Leaders Focus Externally to Improve the Customer Experience

Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human

April 13, 2023

How Leaders Influence the Customer Experience

Leaders shape the customer experience more than they may realize. Matching customer satisfaction data with 360-degree assessments revealed seven leader capabilities, starting with inspiring