Effective Date: November 2021
Thank you for your interest in Zenger Folkman’s (“ZF”) services. ZF takes your privacy very seriously and has created this policy in order to demonstrate our firm commitment to protecting personal information. In particular, this policy sets forth our information gathering and dissemination practices for any personal information gathered on this site. No personally identifiable information will be sold or otherwise used except as outlined in the policy below.
ZF is a company with a global reach that delivers high-impact leadership development and corporate training programs in all key industries, sectors and markets in the world. Our leadership development process includes providing leadership development surveys, coaching and workshops for organizations wishing to boost employee productivity, strengthen employee commitment and improve bottom-line profitability and for individuals wishing to enhance their professional skills. We are a business to business resource that is contracted by companies (our corporate clients) throughout the world, including the US, EU and Switzerland, to provide screening questionnaires. Alternatively, we also have “partners” throughout the world, including the European Union, who license our product for sale to local business entities. We also publish a blog which individuals may access independently to take one of our surveys.
Zenger Folkman is committed to acting in compliance with current data protection laws including the European Union’s General Data Protection Regulation (EU) 2016/ 679 (GDPR)
ZF may have to share personal data with third parties for processing, sub-processing or to deliver contracted services. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. If you participate in an assessment or leadership program or other engagement run by ZF as an employee, ZF will share data with a coach or your employer or with others as contracted between ZF and your employer.
ZF may also disclose personal information:
We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its visitors and to help us make improvements, for example improving site and content searches. We do not allow Google to share our analytics data.
Google Analytics stores information about:
We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages to count the views of embedded YouTube videos.
Neither of these third parties collects or store your personal information (for example your name or address) so this information can’t be used to identify who you are.
Zenger Folkman takes technical, contractual, administrative and physical steps to protect against unauthorized access to, and disclosure of, personal identifiable information (“PII”). These steps can include firewalls, secure socket layer (SSL) encryption, physical security, password authentication, etc. To learn more, you may request a copy of our current Security Policy.
What is a Cookie?
A cookie is a small file, or files on your computer, phone, or other devices with a browser to save snippets of text for reference by the website you are visiting. All cookies have expiration dates in them that determine how long they stay in your browser:
Session cookies – these are temporary cookies that expire (and are automatically erased) whenever you close your browser. For example, we use session cookies to grant access to multiple pieces of content.
Persistent cookies – these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them. For example, we use persistent cookies to better understand usage patterns so that we can improve the site for our visitors and provide relevant content in the future.
Zenger Folkman and our analytics provider use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, track visitors’ movements around the website, and to gather demographic information about our visitor base as a whole. We receive reports based on the use of these technologies on an individual and aggregated basis. Visitor usage data is anonymous unless certain actions have taken place on our website, such as form submission. These actions allow our application to connect cookie data to a personal contact profile.
PII in our Assessment Database
ZF will retain PII in our assessment database indefinitely, or until you or your employer request that we remove it. This policy allows Participants to do follow-up assessments to evaluate progress over time, and allows employers to do analysis of company trends.
All other PII
ZF will retain PII on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law. ZF will retain and use this personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Zenger Folkman is not responsible for the privacy policies of web sites to which Zenger Folkman web site may link or for those of any downstream linkages.
Under California Civil Code Section 1798.83 ZF does not share any personal information with third parties for their own direct marketing purposes.
If you are a US individual whose PII we have and you wish to contact us with a question or complaint you may do so by calling or emailing our Customer Support office at:
The General Data Protection Regulation has been enacted within the European Union to provide specific protections for those individuals who provide personal data from those jurisdictions.
ZF would greatly appreciate hearing from any EU individuals with a question or complaint regarding the handling of their personal data. We can be reached at:
The European Commission and Swiss Government has determined that the United States does not currently meet their requirements for “adequacy” regarding the processing of EU and Swiss personal data within the United States. Since ZF processes all data in the US, we have self-certified with the EU-US and Swiss-US Privacy Shield Frameworks which provide an additional level of security for EU and Swiss data to accommodate adequacy requirements.
For the purposes of Privacy Shield compliance, ZF is subject to the investigatory and enforcement authority of the United States Federal Trade Commissions.
Pursuant to the Privacy Shield ZF commits to the following:
In compliance with the Privacy Shield Principles, ZF commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact ZF Customer Support at:
ZF has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit bbb.org for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1M.