Bill had one significant weakness: His team definitely did not trust him.
Bill’s team clearly knew and felt that results were more important than the people doing the work. This is something that you need to open your mind to consider: People may not trust you as well as you think they do.
Zenger Folkman’s research shows leaders themselves are, on average, 3.2 times better at predicting the right level of trust. This is so common that 27 percent of leaders overrated their levels of trust.
In Joe Folkman’s new book, The Trifecta of Trust, he shares the research behind the proven formula for building and restoring trust.
