Leadership Competencies

December 7, 2024

8 High-Impact Actions Leaders Can Take to Reduce Turnover

Employees of the least effective leaders are five times more likely to consider quitting, 53% versus 10%. Research on 97,566 leaders identifies eight behaviors

November 20, 2024

Empathy and Drive: The Leadership Balance That Drives Success

November 19, 2024

Episode 149: Building Empathy and Drive at the Same Time

Details In a time where AI disrupts traditional workplace dynamics and remote work reshapes human connections, business leaders face a crucial question: How do

November 13, 2024

From Boomers to Millennials: The Unexpected Strengths of Each Generation’s Leaders

November 11, 2024

Empathy and Drive: A Powerful Combination

Only about 15% of leaders excel at both empathy and drive, but those who do rank at the 91st percentile in effectiveness. Research on

October 30, 2024

Episode 147: Listening—An Essential Tool for Building Trust

Details In a time with constant communication and information overload, the ability to truly listen stands out as a cornerstone for building trust within

October 23, 2024

Episode 146: Quality And Quantity Are Not Trade-offs—How Some Leaders Are Choosing Both

Details In today’s episode, we dive into a fascinating topic that many leaders grapple with—quality versus quantity. Are they truly competing objectives, or can

October 22, 2024

The Power of Leadership Listening: A Leader’s Secret Weapon for Building Trust

Listening may be the most direct path to trust. Among 4,217 leaders, poor listeners ranked at the 15th percentile in trust and strong listeners

October 21, 2024

Quality vs Quantity in Leadership: Unraveling the Dilemma

Quality versus quantity may be a false choice. A study of more than 10,000 leaders shows how preferences vary by level, function and region,

October 9, 2024

Episode 145: What You Should Know About Coachability Through Career Decades

Details Today we are looking at coachability and its intriguing role across different career decades. Each stage in our professional lives—whether it’s the exploration

October 2, 2024

What’s Customer Satisfaction? The Powerful Link Between Leadership, Employee Engagement, and Customer Happiness

Customer satisfaction often starts with leadership. Drawing on the Sears employee-customer-profit chain, Zappos and a Zenger Folkman study of sales managers, the link runs

October 2, 2024

Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer