Articles

Extraordinary ideas can change how people think about leadership and how organizations think about their leaders. Explore Zenger Folkman's articles section to find our latest thought leadership on the most talked about topics of today.

What’s Customer Satisfaction? The Powerful Link Between Leadership, Employee Engagement, and Customer Happiness

October, 2024

In today’s competitive business landscape, organizations are constantly striving to improve customer satisfaction. But what's customer satisfaction? It’s more than just a happy customer—it’s the result of a well-orchestrated chain of events...

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