Access in-depth research on leadership development by downloading one of our white papers.
By Joe Folkman & Jack Zenger
360-degree assessments are the backbone of most corporations’ leadership development programs. But not all surveys are in the same class as far as quality, the effectiveness of the implementation process, and the added services that they offer.
While many organizations technically have the capability to construct a 360 process internally, more than 95% of those conducting 360 assessments use an external organization to supply this service. Because the external organization specializes in measurement, they bring a higher level of sophistication and flexibility to the 360-degree assessments they design.
In this white paper, the authors outline the crucial elements for a best-in-class 360-degree assessment.
White Papers — April, 2020
By Jack Zenger and Joseph Folkman
The thought that someone would give their life for a simple solution to a complex situation is overly dramatic, in our opinion. However, if there was any topic that would benefit from a simple solution, it is how individuals can become better leaders, and how organizations enable that process.
Using over 15 years of research the authors confirm that there are six leadership behaviors and can have the most significant impact on overall leadership effectiveness. These behaviors were so influential that having a profound strength in any one of them brought a leader nearly to the top quartile of all leaders. Download the whitepaper to learn more about these leadership behaviors.
By Jack Zenger and Joe Folkman
While salespeople have usually enjoyed a great deal of training and development on selling techniques and strategy, sales managers typically do not receive commensurate development on how they can be more effective leaders of the sales function. For many people in sales, they question the correlation between leadership capability and sales results.
Better sales leaders mean higher revenue. Few, if any, other functions in the company can do more to enhance the organization’s profit quickly or cause the company to lose money. Zenger Folkman has collected data on over 10,000 sales managers and executives. This white paper explores that data to show how leadership development creates better sales leaders.
White Papers — November, 2019
By Jack Zenger and Joe Folkman
In our experience, most people think good listening comes down to doing three things:
• Not talking when others are speaking.
• Letting others know you’re listening through facial expressions and verbal cues.
• Being able to repeat what others have said, practically word-for-word.
However, our recent research suggests that these behaviors fall far short of describing good listening skills. We analyzed data describing the behavior of 3,492 participants in a development program designed to help managers become better coaches. We learn what the great listeners actually do.
White Papers — August, 2019
There is general agreement that organizational success is driven in large part by the effectiveness of the leadership team. Technology may give the firm an edge, and operational excellence helps, of money at the issue. We have seen many organizations spend huge amounts with no visible results, while others who spend much smaller amounts show evidence of real success. Our experience shows that there are six fundamental elements of a highly productive leadership development effort.
In this white paper, Jack and Joe discuss the six factors for effective organizational leadership development.
By Jack Zenger, Joe Folkman, and Jared Harding
What happens after a learning and development event? The dearth of effective action after learning events in the ongoing Achilles’ hell of learning and development. Most recognize that the real impact of development is found in the continuous journey of learning and skill mastery.
Expanding learning recognizes the individuality of the learner and the fast-paced changes within the world of work. The most effective way to continue development is through a mindset and practice of expanding learning.
Nearly every company that decides to actively embark on developing more effective leaders begins in an obvious way: by identifying the behaviors and characteristics they seek to develop in their leaders.
Where organizations get stuck is in finding an optimal path toward creating this competency model. Zenger Folkman offers a less complex competency model for those organizations striving for simplicity.
In this white paper, Jack and Joe discuss how to move from opinion to research as a method for creating a meaningful competency model.
Developing a coaching culture will improve productivity, employee engagement, retention, employee development, and supervisor performance.
According to our research, employees would like to receive a good deal more coaching from their manager than they currently receive. Despite this attitude and strong belief on the part of the employee group, managers continue to be reluctant to provide the coaching that employees desire.
In this white paper, we describe how organizations can create this coaching culture.
White Papers — May, 2019
We have known for some time that huge differences exist between top performers and average performers in any job category. Being good at one thing is sufficient for some athletes or musicians, but seldom for leaders. Our research confirmed that a combination of competencies is the key to being highly effective.
Jack Zenger and Joe Folkman share 20 key insights from The Extraordinary Leader: Turning Good Managers Into Great Leaders.
By Jack Zenger Joe Folkman and Kurt Sandholtz
Multiple factors combine to determine the ultimate success or failure of a leader. The variables are interdependent and difficult to isolate. But complexity doesn’t justify surrender. On the contrary, the study of leadership begs for a more scientific approach.
What is this thing we call leadership? In thousands of books on the subject, we have yet to find two that use the same definition. Success in understanding any complex field requires researchers to apply scientific rigor and then share their findings.
In this whitepaper, the authors put leadership under the microscope and offer a more scientific approach to the complexity of leadership.
By Joe Folkman
After 30 years of creating, reviewing, and revising hundreds of different competency models, we have seen the good, the bad, and the ugly ones. Experience gives us a very clear perspective on what can be done to create a competency model not only more memorable but also incredibly useful to an organization.
In this paper, we will share the key features that are critical when creating a great competency model.
By Jack Zenger
At what age is it optimal to begin developing leadership skills? Are we waiting too long? Jack Zenger shares his opinion along with supportive data.
By Jack Zenger, Joe Folkman, and Chris Evans
Businesses are becoming more global, which in turn drives the need for more leaders. In this article, see what needs to be done to implement a global leadership development program.
White Papers — April, 2019
By Jack Zenger, Joe Folkman, Bob Sherwin and Barbara Steel
A commonly held belief is that strengths taken too far cease to be strengths and become liabilities or weaknesses. In this article, see why we have take an entirely opposite point of view.
In this article, thought leaders Jack Zenger and Joe Folkman apply the principles of medicine to leadership development.
Thought leader Jack Zenger illustrates why building strengths is the key to a strong development plan.
Overwhelming evidence proves that extraordinary leaders create far more economic value for an organization than leaders that are good.
Joe Folkman identifies 9 essential leadership behaviors that have the greatest impact on employee satisfaction and commitment, especially during turbulent times.
By Jack Zenger, Joe Folkman, and Joyce Palevitz
This white paper identifies how organizations can create reservoirs of talent by focusing development around three areas: competence, passion, and organizational need.
Jack Zenger and Joe Folkman dive deep into their analysis of what makes leaders inspiring and motivating.
Jack Zenger outlines the need for positive emotions in the workplace and offers practical tools to help leaders make better use of their emotions.
Jack Zenger and Joe Folkman present a three-fold approach to increasing effectiveness of performance appraisals with 5 corresponding keys to helping employees improve.
Thought leaders, Jack Zenger and Joe Folkman, expound on how to improve feedback practices to ensure the greatest benefit for the giver and the receiver.
Thought leader, Joe Folkman describes a model consisting of three elements to help accept feedback from others and turn that feedback into change.
By Jack Zenger and Kathleen Stinnett
In this excerpt from The Extraordinary Coach, thought leaders Jack Zenger and Kathleen Stinnett detail why good coaching is a successful component of any management style.
Designed to help every kind of professional coach, the authors offer some useful tips on how to make the most of every coaching session.
Joe Folkman takes a detailed look at the data behind the 360-degree survey and outlines the statistical significance of his findings.
In this white paper, Jack Zenger offers a unique take on where leaders come from in today’s business world.