CEO and Co-Founder
John H. “Jack” Zenger is the Co-founder and Chief Executive Officer of Zenger Folkman, a professional services firm providing consulting and leadership development programs for organizational effectiveness initiatives.
Jack Zenger is a bestselling author, speaker, and a national columnist for Forbes and Harvard Business Review. With more than five decades of experience, Jack is considered a world expert in the field of leadership development and organizational behavior. He is a highly esteemed and influential speaker, consultant, and executive coach with the ability to connect with audiences though compelling research and inspiring stories.
His career has combined entrepreneurial, corporate and academic activities. In 1977, he co-founded Zenger-Miller and served as its President and CEO until 1991. The Wall St. Journal named it one of the 10 best suppliers of executive development. He later became the President of Provant, a publicly traded combination of 21 companies in the training industry. From 1992 to 1996, Jack was a Group Vice President of the Times Mirror Corporation, and from 1966 to 1977, Jack was Vice President of human resources for Syntex Corporation.
Jack’s academic experience includes serving on the faculty at the University of Southern California (USC) and later teaching at the Stanford Graduate School of Business.
In 2014, HR.com named Jack “Top Leader of the Year”. He also received the “2014 Thought Leader” award from ISA. In 2011, Jack was honored with the American Society of Training and Development’s “Lifetime Achievement in Workplace Learning and Performance” award. Because of his contributions to the field of leadership development and training, Jack was inducted into the Human Resources Development Hall of Fame. His colleagues in the training industry awarded him the “Thought Leadership Award” in 2007. He and his wife Holly both received honorary doctoral degrees from Utah Valley University.
He received a doctorate in business administration from the University of Southern California, an MBA from UCLA and a bachelor’s degree in psychology from Brigham Young University.
Jack served as the Chairman of the Board of Trustees of Utah Valley University and currently is a Regent for the higher education system in the State of Utah.
Jack has authored or co-authored 50 articles on leadership, productivity, e-learning, training, and measurement.
He is the co-author of seven books on leadership, SPEED—How Leaders Accelerate Successful Execution (McGraw-Hill 2017), How to Be Exceptional ( McGraw-Hill 2012), The Extraordinary Coach: How the Best Leaders Help Others Grow (McGraw-Hill 2010), The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate (McGraw-Hill 2009), The Handbook for Leaders (McGraw-Hill 2004), The best-selling Extraordinary Leader: Turning Good Managers into Great Leaders (McGraw-Hill, 2002), Results-Based Leadership (Harvard Business School Press, 1999) voted Best Business Book in 2000.
He and his wife, Holly, reside in Midway, Utah.
President and Co-Founder
Joe Folkman is co-founder and President of Zenger Folkman, a firm specializing in leadership and organizational development. He is a highly acclaimed keynote speaker at conferences and seminars the world over. His topics focus on a variety of subjects related to leadership, feedback, and individual and organizational change.
As one of the nation’s renowned psychometricians, his extensive expertise focuses on survey research and change management. He has over 30 years of experience, consulting with some of the world’s most prestigious and successful organizations, public and private. A distinguished expert in the field of measurement, his unique surveys and assessments are designed utilizing a database comprised of over a million assessments on over 80,000 leaders. Because these tools specifically address critical business results, facilitating development and change is the main focus of measurement efforts.
Joe has had engagements with clients such as AT&T, Celgene, General Motors, General Mills, Reed-Elsevier, Invesco, Wells Fargo, MUFG and Yale University. The diversity of industries and business models has provided him with a powerful learning opportunity and an exceptional research base.
Joe’s research has been published in several publications including The Harvard Business Review, Forbes, The Wall Street Journal’s National Business Employment Weekly, Training and Development Magazine, and Talent Quarterly.
Prior to forming Zenger Folkman, Joe was a founding partner of Novations Group, Inc. where he led the employee survey and 360-degree assessment practice. Joe holds a doctorate degree in Social and Organizational Psychology, as well as a master’s degree in Organizational Behavior from Brigham Young University.
He is the author or co-author of nine books: Turning Feedback into Change, Making Feedback Work, Employee Surveys that Make a Difference, The Extraordinary Leader, The Handbook for Leaders, The Power of Feedback, The Inspiring Leader, How to be Exceptional and his latest endeavor SPEED—How Leaders Accelerate Successful Execution.
Joe and his family reside at the base of the Wasatch Mountains in Orem, Utah.
Vice President of US Sales
Jill Mancini is the vice president of US Sales for Zenger Folkman. She leads the team responsible for helping organizations improve their performance by accelerating the development and effectiveness of their leaders.
Jill has performed multiple roles during her 25 years in the human capital development industry. She began her career in this space as a facilitator, master facilitator, and training manager specializing in leadership development, customer service, and sales performance solutions. In 2000 she transitioned to business development, account management, and implementation support. She has managed large scale global implementation across a variety of industries. Those industries include manufacturing, hospitality, financial services, healthcare, and consumer packaged goods.
When she is not traveling and meeting with clients, Jill works from her home in Emerald Isle, North Carolina.
Vice President of Client Services
Damon Argyle serves as the vice president of client services at Zenger Folkman. In this role, Damon and his team provide customers and partners what they need to be successful with Zenger Folkman programs, from delivering customer-specific program materials to tracking user experiences and feedback.
With more than 15 years of customer service, operations, and sales experience, Damon provides Zenger Folkman with a unique perspective and in-depth understanding of the client services arena. Before joining Zenger Folkman, Damon worked in organizations such as Novell and OGIO International. While at Novell, Damon was awarded Salesman of the Year for two consecutive years. As the manager of global logistics at OGIO, Damon led purchasing, inventory, and overseas factory management with an emphasis on improving current processes and leading high-performing teams.
In his previous work experience, Damon was often asked to step into a new position when a major problem occurred. His knowledge and expertise in customer service and logistics allowed him to quickly address any situation and move forward in the right direction.
In 2003, Damon graduated from the University of Phoenix with a bachelor’s degree in management of information technology. He has also completed many certifications in sales, negotiations, project management, and leadership.
Damon has been married since 2000 and has two children: daughter Bailee and son Trey. His family enjoys camping, spending time with friends, and going to the movies together. In his spare time, Damon enjoys being with his family, playing and watching sports, and being outdoors. He serves in many callings for the Church of Jesus Christ of Latter-day Saints and loves any sports associated with Brigham Young University.
Vice President of Global Channels
Tom Harker is Vice President of Global Channels at Zenger Folkman. His background in operations and channel project management, coupled with his counseling degrees, provides Tom with a unique perspective in his current role at Zenger Folkman. His intimate knowledge of Zenger Folkman’s direct operations gives him a critical insight in supporting the Strategic Partner Network and ensuring partner success. Tom manages all channel operations across the world, working closely with our partners in their efforts.
Tom’s operations background began at Pinnacle Security, where he managed technical operations for the company’s Canadian division. Next, he joined the operations department at Novell, where his main responsibility was coordinating with the sales as a licensing negotiator to manage client software portfolios. He joined Zenger Folkman in 2011 as a Channel Project Manager, ensuring fluidity of ZF’s channel partner projects.
Having a passion for understanding human nature, Tom earned a bachelor’s degree in psychology from Brigham Young University before pursuing his MFT master’s degree from Argosy University. With his background in counseling, it wasn’t long before he had certified as a coach in The Extraordinary Leader and a facilitator for The Extraordinary Coach.
Tom enjoys new adventures and experiencing new things. Some of his favorite hobbies are traveling, riding his motorcycle, hunting, and spending time with his family. Tom and his wife have made their home with their children in Provo, Utah.