Leadership Development

October 30, 2024

The Ripple Effect: How Trust Transforms Teams and Organizations

October 30, 2024

Episode 147: Listening—An Essential Tool for Building Trust

Details In a time with constant communication and information overload, the ability to truly listen stands out as a cornerstone for building trust within

October 23, 2024

Episode 146: Quality And Quantity Are Not Trade-offs—How Some Leaders Are Choosing Both

Details In today’s episode, we dive into a fascinating topic that many leaders grapple with—quality versus quantity. Are they truly competing objectives, or can

October 22, 2024

The Power of Leadership Listening: A Leader’s Secret Weapon for Building Trust

Last Updated: October 2026 What are the advantages of leadership listening? Zenger Folkman’s research, drawing from assessments of over 80,000 leaders, reveals a stark

October 21, 2024

Quality vs Quantity in Leadership: Unraveling the Dilemma

Last Updated: October 2026 Leaders often grapple with a seemingly impossible choice when evaluating quality vs quantity in leadership. This age-old debate has sparked

October 2, 2024

What’s Customer Satisfaction? The Powerful Link Between Leadership, Employee Engagement, and Customer Happiness

In today’s competitive business landscape, organizations are constantly striving to improve customer satisfaction. But what’s customer satisfaction? It’s more than just a happy customer—it’s

October 2, 2024

Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer

September 25, 2024

Convincing Executives: How Leadership Development Drives Business Success

September 25, 2024

Feeling Disrespected at Work: What You Can Do for Affected Employees

In any workplace, respect is the cornerstone of a positive and productive environment. When employees feel disrespected at work, it can lead to lower

September 24, 2024

Episode 143: Are You Surviving or Thriving With AI?

Details We can all admit that we have felt a little threatened by AI. After all its whole purpose is improve and ultimately replace

September 20, 2024

How to Give Negative Feedback to Staff: The Assumptions that Make it Hard

What’s it like to be on the delivering end of a tough feedback conversation? It’s hard to decipher how to give negative feedback to

September 19, 2024

What Sets the Best 360 Assessments Apart