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Zenger Folkman podcast

June 21, 2017

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Ep. 97: The 6 Ways To Inspire and Motivate Top Performanceby Zenger Folkman

Despite all research about the nature of leaders, practitioners and scholars still acknowl­edge that many aspects of leadership remain a mystery. In this podcast, Dr. Joe Folkman addresses one of the key mysteries that seems to consistently defy traditional analysis: how to inspire and motivate others.

Often, leaders are identified as possessing a remark­able quality that sets them apart from others. It causes others to be attracted to them and enables them to achieve remarkable outcomes. That quality has most frequently been labeled “charisma,” a term that comes from the Greek word meaning “gift.” In ancient times people believed this quality was a divine gift bestowed upon some and not others. We intend to prove the following:

  1. There are different approaches to inspiring leadership that go beyond having “charisma”
  2. The ability to Inspire and Motivate Others is a behavioral skill that anyone can develop.

As we dove deeper into analysis of what makes leaders inspir­ing and motivating, we fell into the seemingly logical trap of thinking that charisma, as the term is most often used, is simply a synonym for “being inspiring”. That is no longer our view. We have concluded that being charismatic helps in a small way, for some people in some circumstances, to be perceived as inspiring and motivating. But there are countless leaders who are identified by their colleagues as highly inspiring who are definitely not charismatic.

Read Joe Folkman's Forbes article, "Everything Counts: The 6 Ways To Inspire And Motivate Top Performance."

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June 7, 2017

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Ep. 96: The Unlikable Leader: 7 Ways To Improve Employee/Boss Relationshipsby Zenger Folkman

There is a secret to becoming a more likable leader. It doesn’t have to do with how tall and charming you are, or how often you give employees a raise. In fact, we have evidence that the majority of the behaviors displayed by the most likable leaders have to do with the way they interact with employees on a day-to-day basis. But first, does being liked by your employees even matter?

In a study of 51,836 leaders, we identified 27 who were rated at the bottom quartile in likability but were in the top quartile for overall leadership effectiveness. That equates to approximately 1 in 2000 cases that a boss who is highly unlikable appears in the top quartile of overall effectiveness. Apparently, being liked by your employees does matter…a great deal! So, if you choose to be more likable, what can you do?

Join Jack and Joe to learn the 7 key actions that our research shows will substantially increase your likability score! Register and attend the webinar and you’ll have the opportunity to take our complimentary “Likability Self-assessment."

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May 23, 2017

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Ep. 95: A 15-Year Overnight Success – From the Basement to $2.5 Billion (feat. Ryan Smith, CEO of Qualtrics)by Zenger Folkman

Ryan Smith, Founder and Chief Executive Officer of Qualtrics, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss the story of Qualtrics, a company started in his dad’s basement with a valuation of $2.5 billion 15 years later. Ryan tells the story of Qualtrics, its values, and what makes it unique.

Qualtrics is the world’s leading enterprise survey technology provider, serving more than 6,000 enterprises worldwide, including half of the Fortune 100, and 97 of the top 100 business schools. Qualtrics helps enterprises, academic institutions, and government agencies capture real-time customer, market, and employee insights that inform data-driven business decisions.

Download the free ebook for A 15-Year Overnight Success - From the Basement to $2.5 Billion (feat. Ryan Smith, CEO of Qualtrics).

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May 10, 2017

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Ep. 94: Six New Ways To Build Leadership Development Into Your Jobby Zenger Folkman

Most leaders are extremely busy getting their job done. At the same time, they also realize that investing effort in their own leadership development is good. The problem is that when faced with a choice, work seems to always trump personal development. Everyone runs fast and hard, and personal development is put off as executives wait and hope for a break in the schedule.

This is a false dichotomy. First, work and development should not be seen as competing activities. Here’s the reason to combine them: Doing one can accomplish the other. You can make your daily job into a practical leadership classroom and laboratory. If you choose to do this, you can constantly improve your leadership skills while getting your job done. That, in turn, benefits your organization, your working associates, and most certainly, you.

In this presentation, Dr. Jack Zenger shares specific ways you can bring your personal development and your job closer together.

Read "Throw Your Old Plan Away: 6 New Ways To Build Leadership Development Into Your Job" on Forbes.

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May 3, 2017

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Ep. 93: COACHABILITY: How Coachable Are Your Leaders? (feat. Kevin Wilde)by Zenger Folkman

A great deal of attention has been given to helping managers acquire better coaching skills. Organizations have earnestly sought to create a feedback-rich, coaching culture. However, are we forgetting or ignoring an important element of success in this endeavor?

The success of coaching hinges on the behavior of two people—not just one. Our research clearly shows that leaders who are resistant to, or uncomfortable with being coached are less likely to succeed. The quality of being coachable seems extremely important early in one’s career. This webinar will answer the questions:

  • What can and should be done for those who are the recipients of coaching?
  • What behaviors can be easily identified and practiced by virtually every leader to enhance their coachability?

Join Jack and Joe and special guest Kevin Wilde, Executive Leadership Fellow, Carlson School of Management, as they reveal the exciting findings of this recent study!

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April 26, 2017

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Ep. 92: Seven Ways to Increase Employee Satisfaction Without Giving A Raiseby Zenger Folkman

A few years ago when employees became dissatisfied with their organization they would quit and get another job. Today, with placement opportunities very low and unemployment extremely high, very few people opt to quit and leave. As a result something much worse is happening within organizations. Employees “quit,” but they stay. In the last year, overall job satisfaction in the U.S. has declined significantly. Employees feel stuck in their current jobs and their dissatisfaction with the organizations they work for increases.

However, not all organizations are experiencing these dismal results. A recent assessment of employee satisfaction by one of our clients showed a significant improvement over past years, though this company was not immune to the effects of the recession. Examination of the data showed 7 factors that created this positive increase in their satisfaction, even during the economy’s poorest times.

Join Dr. Joe Folkman as he discusses these seven factors and gives practical ways to increase employee satisfaction in your organization.

Read the "Seven Ways to Increase Employee Satisfaction Without Giving A Raise" on Forbes.

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April 19, 2017

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Ep. 91: Ethics in Leadership – The 8 Rules to Prevent Misuse of Corporate Powerby Zenger Folkman

There is an oft-quoted statement from the 19th century moralist and historian Lord Acton that says, “Power corrupts and absolute power corrupts absolutely.” He was writing to a Bishop Mandell Creighton in the year 1887. The quotation goes on to say, “Great men are almost always bad men."

It is clear that the egregious acts of dishonesty executed by people who hold the most senior roles in their firm have destroyed careers and in many cases have destroyed entire organizations in their aftermath.

Unethical behavior is caused by the combination of several forces and by understanding these elements, organizations can take steps to prevent them.

In this presentation, Dr. Jack Zenger discusses these forces and gives ways that companies can ensure strong ethics in their leadership.

Read the "Ethics in Leadership - The 8 Rules to Prevent Misuse of Corporate Power" on Forbes.

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April 11, 2017

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Ep. 90: 5 Attitudes That Define Great Leadersby Zenger Folkman

Dr. Joe Folkman was working with a small group of leaders from a high tech company with more than 60,000 total employees. This group of 30 were considered to be some of the highest potential leaders in the company. In the time he spent with these individuals, it was clear they were a select and impressive group.

He measured their effectiveness as leaders using our Extraordinary Leader 360 Assessment and found that although all were considered high potential, not all were extraordinary leaders. Sometimes potential ratings come from experience, knowledge and expertise as opposed to leadership skills.

He also gathered data from each person on 25 attitude questions and found that five of the attitude questions correlated strongly with overall leadership effectiveness. Leaders who strongly agreed with these particular attitudes also had higher overall leadership effectiveness scores. As he looked through the items, he came to the conclusion it was possible their attitudes on these items may have influenced their effectiveness as leaders.

In this podcast, he describe these five attitudes in detail and gives some ideas on how to develop in these areas.

Read the "5 Attitudes That Define Great Leaders" on Forbes.

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March 28, 2017

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Ep. 89: The Absolutely Vital Practice of Managers Giving Positive Feedbackby Zenger Folkman

Groundbreaking new research shows that most managers have some mistaken beliefs about the best kind of feedback to give their subordinates. Many favor giving negative or corrective feedback, believing that it does more good and has a lasting effect.

More than 1/3 of leaders avoid giving positive feedback, apparently believing that it doesn’t do that much good. They agree that it is easier to give, but still they avoid giving compliments and kudos to subordinates and colleagues.

Perhaps it starts with the perception that the really good managers are the tough graders, who are not afraid to tell people what’s wrong. Possibly they believe that giving people positive feedback will encourage a subordinate to let up or coast. Maybe they are emulating their prior bosses who gave little praise, but who pointed out any mistakes or weaknesses. Some may believe it a sign of weakness to praise subordinates. Finally, unfortunately, maybe many leaders just don’t know how to do it.

However, recent research exposes many vital reasons why positive feedback is extremely important and should not be neglected. Data analysis provides some surprising, and counter-intuitive data. Join Jack and Joe as they reveal the exciting findings of this recent study!

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March 22, 2017

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Ep. 88: Insights on Speed and Quality – A Conversation with Dr. Jack Zenger and Dr. Joe Folkmanby Zenger Folkman

In this edition of the Zenger Folkman podcasts series, Cheryl Snapp Conner turns the table and interviews Dr. Jack Zenger and Dr. Joe Folkman to discuss their new book, Speed: How Leaders Accelerate Successful Execution and the upcoming Zenger Folkman Speed workshops.

Cheryl Snapp Conner is a columnist, author, and speaker. She writes ongoing columns on business communications for Forbes and Inc. and authored the Forbes eBook, Beyond PR: Communicate Like a Champ in the Digital Age.

Download the eBook for "Insights on Speed and Quality"

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