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The 90th Percentile Podcast 5 Year Workiversary

May 23, 2023

Episode 110: Watch Out For Your 5-Year Workiversary

Details Most of us begin a new position with energy and a desire to impress. Our effort is high. Our passion is infectious. Our

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May 17, 2023

A New Approach to Skill Development

How can we make skill development more attainable? By creating multiple pathways for development. Several years ago, at the end of a week of

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May 11, 2023

How Poor Leaders Become Good Leaders

In a previous article, we described a group of 71 leaders who were able to elevate their leadership effectiveness from the 23rd percentile to

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May 2, 2023

Transforming Leadership Development: Are We Missing The Main Thing?

“The main thing is to make the main thing the main thing.” But what’s the main thing for leadership development? Sounds simple enough, but

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April 27, 2023

The 3 Elements of Leadership Trust

As a leader, you want the people in your organization to trust you. And with good reason. In our coaching with leaders, we often

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April 20, 2023

Is It Possible to Restore a Leader’s Integrity and Honesty?

A colleague and I were discussing if it was possible to recover from being seen as possessing a significant flaw in honesty and integrity.

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External Focused Leaders

April 19, 2023

Episode 108: How Leaders Focus Externally to Improve the Customer Experience

Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human

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April 13, 2023

How Leaders Influence the Customer Experience

Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to

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Attitude about feedback of leaders

April 12, 2023

Episode 107: 10 Attitudes About Feedback From The Most Effective Leaders

Details Occasionally, people read articles about the best approaches to giving and receiving feedback and may think, “That all sounds great, but what do

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April 4, 2023

Episode 106: Getting Along With Difficult People at Work

Details Some of the most challenging relationships we have to learn to manage in this life are the ones we have with our co-workers.

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Employee engagement and the effect of your boss

March 30, 2023

Improving Employee Engagement: Should Leaders Be Nice or Tough?

Nice or Tough? It’s probably no news to most people who work that poor leaders produce disgruntled, unengaged employees. Our research also shows convincingly

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March 29, 2023

Episode 105: Behavioral Bridges—Increasing Employee Engagement While Driving For Results

Details Is it possible to be a high-standards, results-driven leader while at the same time building an engaged, fun-to-work-with team? Many people would contend

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