Employee Development

October 2, 2024

What’s Customer Satisfaction? The Powerful Link Between Leadership, Employee Engagement, and Customer Happiness

In today’s competitive business landscape, organizations are constantly striving to improve customer satisfaction. But what’s customer satisfaction? It’s more than just a happy customer—it’s

October 2, 2024

Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer

September 25, 2024

Feeling Disrespected at Work: What You Can Do for Affected Employees

In any workplace, respect is the cornerstone of a positive and productive environment. When employees feel disrespected at work, it can lead to lower

September 16, 2024

Leadership and AI: Will You Barely Survive or Thrive?

What do leaders need to understand about leadership and AI? In his book, On the Origin of the Species, Charles Darwin’s theory of natural

July 30, 2024

Episode 76: Identifying and Managing Micro-stressors

Details Stress comes to us all in tiny minor assaults throughout our day through relationships and interactions that are too numerous to shake off

April 24, 2024

Episode 135: Flipping Feedback Upside Down

Details Feedback is a powerful tool that can make or break an individual’s growth and development. It can be a valuable gift that leads

April 15, 2024

The Unsung Heroes: How Individual Contributors Drive Success

Years ago, after reviewing the positive impact of 360-degree assessments for managers, we found that the usefulness of such feedback does not stop there.

March 26, 2024

The Magic of Asking for Feedback: How Simple Questions Lead to Great Improvements

Since I was seven, magic has fascinated me—not just the spectacle but also the surprise and ingenuity behind it. This fascination is why I

March 15, 2024

Remote Work Productivity: Does It Need To Be Fixed?

The narrative surrounding the impact of remote work productivity has taken unexpected twists and turns. Initially, the prevailing wisdom during the early days of

February 28, 2024

Reinventing Hybrid: Identifying Risks and Rewards in 2024

February 13, 2024

Maximizing Productivity in Hybrid Work: Strategies for Managers

The remote work revolution has sparked countless debates, with productivity often placed at the epicenter. While opinions swirl, data paints a more nuanced picture.

November 8, 2023

Episode 125: People Focus vs. Task Focus—Managing Remote Workers

Details The narrative surrounding the impact of remote work on productivity has taken unexpected twists and turns. Initially, the prevailing wisdom during the early