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Employee and Customer Satisfaction Chain

October 2, 2024

Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer

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Feeling Disrespected at Work

September 25, 2024

Feeling Disrespected at Work: What You Can Do for Affected Employees

In any workplace, respect is the cornerstone of a positive and productive environment. When employees feel disrespected at work, it can lead to lower

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leadership and AI

September 24, 2024

Episode 143: Are You Surviving or Thriving With AI?

Details We can all admit that we have felt a little threatened by AI. After all its whole purpose is improve and ultimately replace

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How to Give Negative Feedback to Staff

September 20, 2024

How to Give Negative Feedback to Staff: The Assumptions that Make it Hard

What’s it like to be on the delivering end of a tough feedback conversation? It’s hard to decipher how to give negative feedback to

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September 17, 2024

Episode 109: Transforming Leadership Development—Are We Missing The Main Thing?

Details What’s the main thing for leadership development? Is it excelling at selecting the right people? Is it a well-funded corporate learning center with

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Leadership and AI

September 16, 2024

Leadership and AI: Will You Barely Survive or Thrive?

What do leaders need to understand about leadership and AI? In his book, On the Origin of the Species, Charles Darwin’s theory of natural

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September 11, 2024

How Others Decide If You Are an Honest Leader

Are you an honest leader? Dishonest behavior can be seen. When the car you parked in the lot suddenly is not there or your

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September 11, 2024

Episode 142: Trust and Resolving Conflict in the Workplace—Key Behaviors for Leaders

Details Recently, a compelling question emerged: How do trust and conflict resolution impact a leader’s effectiveness? To explore this, we analyzed a robust dataset

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September 2, 2024

You’re Growing Your Organization All Wrong

Developing high-potentials isn’t a bad strategy for success—unless you do it at the expense of your other employees. It’s time to focus on leaders

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