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Testimonials

Zenger Folkman has helped hundreds of organizations - from Fortune 500 companies to small businesses - succeed through effective leadership development.

 

“At Boeing’s Aerospace Support division, we had concerns about our level of employee commitment. Our work with the Extraordinary Leader introduced us to research showing a connection between leadership effectiveness and employee commitment.

"...our leaders achieved an across-the-board improvement of close to 15%..."

Partnering with Zenger Folkman, we created a competency model, an on-line multi-rater feedback process, and a workshop to help our leaders develop their strengths. Using the ‘cross training’ approach, our leaders achieved an across-the-board improvement of close to 15% in their year-over-year employee commitment scores. Not only did our best leaders get better, but our ‘average’ leaders and even our poorest leaders showed marked improvement in their leadership effectiveness and employee commitment scores. This improvement was a critical factor in our qualifications for the Malcolm Baldrige award, which our division won.”

– Dee Thomas, HR Director, Boeing Aerospace Support


“The workshop was excellent and feedback from all participants has been extremely positive. I particularly enjoyed the way current paradigms on developing leaders were challenged. I have no doubt that those who attended will benefit from the experience and will, in turn, provide benefits for our organization.”

– J. Mateparae, Master General, New Zealand Defense Force


“The Extraordinary Leader class was one of the most powerful and insightful programs I have ever attended. The 360-degree profile gave me deep insights into how others perceive me as a leader, and the course and follow-on coaching has paved an exciting path for me to follow in developing my leadership skills.”

– Ricardo Fuchs, Vice President, Serv Corp, Inc.


“The Extraordinary Leader research caused us to rethink our performance management philosophy. We revamped our process to orient it more toward building employees’ strengths.

"The results have been remarkable."

The results have been remarkable. We now have a more balanced performance agreement, highlighting areas of strength and significant problems that must be fixed. The biggest change has been in the energy people have for the performance management process. It is now something that most employees look forward to. How many companies can say that?”

– Mary Settle, Vice President of Human Resources, BARD Access Systems


"Zenger Folkman has created one of the most simple, straightforward and easily applied suite of methods I had ever encountered. The investment in the research to back up their assertions is second to none."

– Michael Sutton, Associate Professor, Westminster College


"Zenger Folkman has filled the gap from inspirational to practical 'how to' realities of leadership improvement. The difference is an unusual blend of credible and uncompromising research married with years of successful application with leaders and organizations. Choose an area that matters, and go for exceptional."

– Kevin D. Wilde, VP, Organization Effectiveness and Chief Learning Officer, General Mills


"Zenger Folkman research and tools have provided excellent guidance to leaders I’ve worked with over the years.

"Extraordinary leadership is an achievable goal."

The tools allowed them to create actionable goals and inspired them to actively pursue excellence in leadership. The findings related to companion behaviors are exciting. Extraordinary leadership is an achievable goal."

– Pam Mabry, Director – Human Resources, The Boeing Company


“This hits on the next evolution of focusing on strengths. They've utilized compelling research to understand what it takes to become an Exceptional Leader. The insightful tools and developmental approaches help address fatal flaws and push your existing strengths over the edge to Exceptional."

– Linda Simon, Senior Vice President, Leadership & Organizational Development, DIRECTV


"This is a groundbreaking concept of driving leadership effectiveness by building our strengths to a whole new level of practical implementation, providing us with a brilliantly clear roadmap. I have found this to be absolutely invaluable to my organization and to me personally."

– Loren M. Starr, Senior Managing Director and Chief Financial Officer, Invesco Ltd.


"A simple, concrete, scientifically validated model for achieving consistently superior business results through leadership."

– Eric Severson, Senior Vice President, Talent; Gap Inc.


"My organization has benefited for years from Zenger Folkman’s involvement in our Leadership Training Programs. We have seen that people are much more successful when we focus on improving their natural leadership strengths while minimizing their weaknesses."

– Stephen K. Wiggins, EVP, Chief Information Officer, Blue Cross Blue Shield of South Carolina


"Leadership development too often has been defined as fixing weaknesses and becoming better in those competencies that the leader performs below average. Clearly, building strengths makes the difference both for the leader and the organization.

"The results are exceptional..."

The results are exceptional business outcomes, along with an innovative methodology for strength development. It gives business leaders and leadership development managers the insights, pathways and methodologies to actually create great leadership and deliver winning results."

– Pablo Riera, Chairman, Grupo P&A


"A compelling case for lifting leadership effectiveness from the (somewhat pejorative) realm of 'soft skills,' to a plane that equates these competencies with 'harder' disciplines in two ways: not only can these skills be learned but they can have a similar impact on bottom line results and employee performance. Leadership cross-training is an approach that can have a powerful impact on helping good leaders become exceptional ones."

– Jaime Gonzales, Head of Professional Development, Jet Propulsion Laboratory


"Outstanding leaders are not perfect but focus on developing a few distinctive strengths. The impact of this approach creates a very positive context in which leaders are eager to identify strategies and work on developing distinctive strengths to become exceptional."

– Isabelle Champagne, Director, Training and Organizational Development, Transat A.T. Inc.


"Zenger Folkman demystifies the leadership quest that so many individuals and organizations pursue. They avoid both the simplistic cookie-cutter approaches that have never inspired anyone and the dogma of leadership that never seems to explain exactly how to become an amazing leader. They provide the necessary guidance for developing extraordinary strengths while still enabling a unique leadership journey. Becoming exceptional is possible for all willing to follow this deeply rich guide and improve upon their greatest passions.”

– Sandra Hunter, Sr. Director of Leadership & Employee Development, Symantec Corporation